COMMUNITY POST: Heatwave support from Northern Powergrid

Hello,

The Met Office have issued a red weather warning for extreme heat in parts of the UK on Monday and Tuesday.

For the majority of our regions an amber weather warning is in place, but temperatures are not expected to be as high as some other areas.

Our electricity network is operating as normal, however, we wanted to reassure you that we are closely monitoring the weather across our operating area which covers the North East, Yorkshire and northern Lincolnshire and are prepared for any potential impact.

Support for our customers

You can find information on how to cope in the heatwave on the NHS website.

If you experience a power cut, the easiest way to report and access the latest information is via our website www.northernpowergrid.com/power-cuts, alternatively our teams are available 24/7 by calling 105.

You can also find some useful hints and tips on our website at www.northernpowergrid.com/what-to-do-in-a-power-cut

Customers with a disability, medical condition or very young families, who may need greater assistance during a power cut and have signed up to our Priority Services Membership, will be kept updated as a priority.

For any customers on our Priority Services Membership who may require further support, you can contact our dedicated priority service line 0800 169 2996.

If you have additional needs due to your medical or personal circumstances, and are not part of our Priority Services Membership, you should consider joining for free by visiting Priority Services Membership | Northern Powergrid

It will help us to support you during a power cut including regular updates on the situation and considering alternative needs such as food and accommodation. Those who can join include customers:

– Of pensionable age

– Disabled, chronically sick, or have a long-term medical condition

– Hearing or visually impaired

– Have additional communication needs

– In a vulnerable situation

– Have young children at home

Our customer support vehicles are also prepped and ready to go out into local communities, where possible. We have also taken action to remind our people of the importance of staying hydrated and protected so they can continue to work safely during the hot weather.

Please remember to check on neighbours, friends and family members who may need additional support.

Take care

Louise Lowes

Head of Customer Service